News

AIR TRAFFIC CONTROLLERS STRIKE

The rights of passengers to air traffic controllers strike
 
According to reports recently in the media, 98% of air traffic controllers agree to go on strike from August 15, 2010. This strike will affect millions of preventing both Spanish passengers start their vacation to return home to return to work.
 
Faced with a strike by air traffic controllers, passengers can meet three conditions:
 
> Long delays: it is the most common situation and cause more complications. European legislation dictates that only when the delay exceeds five hours and the passenger decides not to travel, aereolínia must reimburse a maximum of seven days the fare for the part of the journey not made and the place if the flight has no raison d'être for the passenger. For those passengers who choose to continue their journey the company must offer the "right to health" during the timeout. This right includes:

- Food and refreshments on the basis of waiting time;
- Hotel accommodation if necessary stay of one or more nights;
- Transport between the airport and hotel;
- Two telephone calls, telex, fax messages or emails.
  
In the case of a strike by air traffic controllers there will be no financial compensation for the damage because it is a legal protest and announced. It is therefore considered an extraordinary and unavoidable circumstances. Faced with minor delays, ie, those less than two hours, the aereolínea only obliged to provide the "right care." In any case, it always gives an explanation of the check what are the rights of passengers in a clearly visible.
 
 
> Cancellation of flight controllers' strike during the many flights will be canceled. For these cases the law requires companies, as in the case of a long delay, to give the "right care" and offer travelers the opportunity to reach your destination "comparable transport conditions as quickly as possible." Therefore, airlines must allow passengers to choose to relocate to the next flight with available seats, and always as soon as possible, or a refund within seven days of the cost of the ticket for the part of the journey not made and hand made if the flight no longer serves any purpose for the passenger. If such cancellation would injure you, such as the loss of hotel nights in the holiday destination or days of work to return them, the aereolíneas are not bound by law to offer financial compensation because they are not to blame for the strike.
 
> Canceled or delayed flights included in tour packages: if the flight is canceled or affected by a delay is part of a package tour booked with a tour operator, the latter will be will offer travelers an alternative transportation, the return of the ticket price or the appropriate financial compensation. While at the airport, travelers may complain to the aereolínia and it must offer the "right care" and a return flight to the starting point as quickly as possible, but is not obligated to reimburse them their tickets. In any case, it is recommended that consumers claim to both the agency and before via the airline jes